Blog
What Should You Keep as Receipts for a Supplement Return?
To keep receipts for a supplement return, save the order email and order ID, a screenshot of the price and guarantee, photos of the label and bottle, the card statement line, and the return tracking number. Do it on the day you order. Files are free, and a missing one can stall a refund request.
Written by the Goreviralis label deskUpdated · 5 min read
Why bother01
Why do order records matter if you may return a supplement?
Because the person reading your request only has what you send them.
Imagine opening a return request after five weeks. The sales page is gone, the confirmation email is buried and you cannot remember which pack you picked. A two-minute habit on order day avoids that.
For a Reviralis order, the refund steps ask for your full name, email and order ID, plus the bottles mailed with tracking. The buyer pays return shipping. Those details are all things you can save in advance.
The checklist02
Which seven records should you save?
Seven items cover almost every return and chargeback conversation.
| Record | Save it | Why it helps |
|---|---|---|
| Order email and ID | Order day | The key for every refund step |
| Screenshot of price and guarantee | Before paying | Shows the terms you were given |
| Screenshot of the pack chosen | Before paying | Shows 2, 3 or 6 bottles and the total |
| Card statement line | Next statement | Shows the seller name and amount |
| Photos of label and bottle | On arrival | Shows what you received, including any lot printed |
| Notes from every call | Same day | Date, time, name, what was promised |
| Return shipping receipt and tracking | At the post office | Proof the package left |
Name your files with the date, such as "reviralis-order-2026-10-25", so a search finds them later.
The bottle03
What should you photograph on the bottle itself?
Photograph the Supplement Facts panel, the directions and the caution line before you open the cap.
The label sets two capsules a day with an 8 oz glass of water. It says not to exceed the recommended dose and to consult your healthcare provider before use if you have a medical condition, a history of seizures or take prescription medicine. The pack and the sales page say one capsule, so a photo shows which wording your bottle carries.
The flat label we have shows no manufacturer, facility or lot number. The seller lists lot R-26/GO-8338 and CoA R-8338-26-GO as references. They are not lab proof. If a lot code is printed on your own bottle, photograph it too, and read what a lot number tells you.
Reviralis: from $49 a bottle60 capsules a bottle · 2, 3 or 6 bottles · free US shipping on 3 and 6 · 60-day money-back guarantee
See packsSending it04
How do you use your records when you contact the seller?
Lead with the order ID, then say in two sentences what you want.
- Call +1 (302) 200-3480 or write to [email protected]. The website address [email protected] cannot see orders.
- Attach the order email and the guarantee screenshot to your message.
- Ask for a written reply and a reference number.
- Pack the bottles, mail them with tracking to 150 Broadway, Suite 1000, New York, NY 10038, and photograph the sealed box.
"I am returning a supplement. Please remove it from my medicine list, and tell me if anything on that list needs a second look."
Keep taking prescribed medicine, including any antiviral, while you sort out a return. The full steps are in the refund steps post, and the terms are summarized on the guarantee page. Sellers must also keep reviews honest (FTC, Final Rule Banning Fake Reviews (Aug 2024)), which is another reason to rely on your own records, not on anyone else's ratings.
FAQ05
Reviralis questions people ask
What records do I need to return a supplement?
Keep the order email and ID, a screenshot of the price and guarantee, the card statement line, photos of the label and bottle, notes from calls and the return tracking number. The order ID is the one most refund steps ask for first.
How long should I keep supplement order emails?
At least until your return window and the following card statement are done, and longer if you dispute a charge. Because the Reviralis window is listed as 60 days, keep everything for several months to be safe.
Should I screenshot the sales page before I order?
Yes. Pages change, and a screenshot of the price, pack and guarantee wording shows what you were told on the day. Include the page address and the date in the file name.
Is a tracking number enough proof of a return?
It proves the package was sent and delivered, not what was inside. Photograph the bottles and the packed box before you seal it, and keep the shipping receipt with the tracking number.
Who wrote this06
Written and reviewed by
Pages built from the label, the sales page and linked NIH, CDC, FDA, FTC, Mayo Clinic and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. stocking partner for Reviralis. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
Keep reading
More about Reviralis
U.S. stocking partner for Reviralis
Ready to try Reviralis?
Check your medicines with your pharmacist first, then pick a pack. Six bottles cost the least per bottle; three and six ship free in the US; every pack carries the 60-day money-back guarantee. Keep taking any prescribed antiviral exactly as directed.
- Secure checkout on the sales site
- 60-day money-back guarantee
- Ships from the U.S.